The phone rings. It\u2019s still early, but the first customer inquiry is already coming in. There\u2019s a discrepancy in stock that needs to be resolved quickly. You pick up the phone, dive into the system, coordinate with colleagues in logistics, and track down the cause. It\u2019s hectic, but you keep everything under control. Because for you, it all comes down to one thing: making sure the customer can move forward.<\/p>\n\n\n\n
This isn\u2019t an exception, it\u2019s the reality of an Operational Account Manager at QLS. No two days are the same, but one thing is certain: your effort makes a difference. As Andy Muijen, Manager of Operational Account Management, puts it: \u201cThe best moment is when a customer says, \u2018You really saved me.\u2019 That\u2019s when you know your work matters.\u201d<\/p>\n\n\n\n
Throughout your day, you seamlessly switch between phone calls, emails, and messages. Something new is constantly coming in: a question about a delivery, a report of a disruption, or a request to check that everything is running smoothly. Beyond responding, you also proactively reach out to customers to see how things are going. This builds trust and prevents problems before they arise. Thanks to new tools like HubSpot, this is becoming easier all the time.<\/p>\n\n\n\n
You\u2019re not working alone. Daily, you coordinate with colleagues from logistics, sales, and planning. Everyone is committed to helping the customer as effectively as possible. Sometimes it feels like a race against the clock, but that\u2019s exactly what makes the job so challenging and rewarding. \u201cBringing structure to chaos, that\u2019s our strength,\u201d emphasizes Andy. \u201cYou have to be able to switch gears without losing the big picture.\u201d<\/p>\n\n\n\n
Working at QLS means being practical and decisive. It\u2019s a place for people who like to take action, who don\u2019t get stuck on problems but look ahead. \u201cThere\u2019s so much possible here,\u201d says Andy. \u201cIf you want to take the next step in your career, this is the place to do it.\u201d<\/p>\n\n\n\n
As an Operational Account Manager, you\u2019re right in the middle of the action. You\u2019re the link that turns customer inquiries into solutions, the hub connecting different teams, and the pillar of support for customers who need your help. It\u2019s not always easy, but that\u2019s exactly what makes it so valuable. Because you ensure everything keeps running: smoothly, quickly, and with care.<\/p>\n\n\n\n
Curious how a day like this would feel for you? Maybe now is the time to take the leap and discover what QLS can do for you.<\/p>\n\n\n\n
Explore the Operational Account Manager vacancy here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":" The phone rings. It\u2019s still early, but the first customer inquiry is already coming in. There\u2019s a discrepancy in stock that needs to be resolved quickly. You pick up the phone, dive into the system, coordinate with colleagues in logistics, and track down the cause. It\u2019s hectic, but you keep everything under control. Because for … Read more \u00bb <\/a><\/p>\n","protected":false},"author":17,"featured_media":12033,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2],"tags":[],"class_list":["post-12039","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"_links":{"self":[{"href":"https:\/\/qls.nl\/en\/wp-json\/wp\/v2\/posts\/12039","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qls.nl\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/qls.nl\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/qls.nl\/en\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/qls.nl\/en\/wp-json\/wp\/v2\/comments?post=12039"}],"version-history":[{"count":6,"href":"https:\/\/qls.nl\/en\/wp-json\/wp\/v2\/posts\/12039\/revisions"}],"predecessor-version":[{"id":12520,"href":"https:\/\/qls.nl\/en\/wp-json\/wp\/v2\/posts\/12039\/revisions\/12520"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/qls.nl\/en\/wp-json\/wp\/v2\/media\/12033"}],"wp:attachment":[{"href":"https:\/\/qls.nl\/en\/wp-json\/wp\/v2\/media?parent=12039"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/qls.nl\/en\/wp-json\/wp\/v2\/categories?post=12039"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/qls.nl\/en\/wp-json\/wp\/v2\/tags?post=12039"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}