{"id":10773,"date":"2022-05-17T16:50:19","date_gmt":"2022-05-17T14:50:19","guid":{"rendered":"https:\/\/qls.nl\/?post_type=vacatures&#038;p=10773"},"modified":"2026-10-09T10:08:12","modified_gmt":"2026-10-09T08:08:12","slug":"customer-service-representative","status":"publish","type":"vacatures","link":"https:\/\/qls.nl\/en\/vacancies\/customer-service-representative\/","title":{"rendered":"Customer Support Representative"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><em>Do you have a passion for helping others and excel at delivering top-notch service? Are you looking for a job where you can make a real difference for customers while continuing to grow personally and professionally? Then QLS is the place for you. As a Customer Service Representative, you\u2019ll be the first point of contact for our clients and play a key role in delivering a smooth and professional service experience.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>About us:<\/strong><br>QLS has established itself as one of the leading logistics players in the e-commerce market in the Benelux. Driven by a passion for technology, growth, and empowering our clients to succeed, QLS is ready to reshape the future of logistics with ambitious international expansion plans, rapid growth, and strong support from Private Equity.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We specialize in taking over the full logistics process for e-commerce companies, allowing them to focus on scaling their business. Our services include parcel delivery, fulfillment, and our advanced software platform, my.QLS.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our parcel service covers the Netherlands and Belgium, with a dedicated team of couriers collecting packages daily from online stores. By using advanced technology, QLS leads the way in automated e-fulfillment. We operate one of the largest AutoStore systems in the country\u2014a robot-driven storage and retrieval system that maximizes capacity and speeds up order processing. This is supported by multiple packing machines and hundreds of meters of conveyor belts, ensuring seamless and efficient automation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our self-developed platform, my.QLS, integrates all of this and gives clients and employees real-time insights into order data for a more efficient and transparent workflow.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At QLS, our innovative approach is fueled by young, passionate, and ambitious talent. We always put our customers first and continuously push boundaries to shape the future of logistics and fuel e-commerce success.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Key Responsibilities:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Responding to customer inquiries via phone, email, or chat<\/li>\n\n\n\n<li>Actively thinking along with customers and offering suitable solutions<\/li>\n\n\n\n<li>Identifying recurring questions or issues and discussing them with your team<\/li>\n\n\n\n<li>Working closely with colleagues from other departments to ensure a seamless customer experience<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Qualifications:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fluent in Dutch, both spoken and written<\/li>\n\n\n\n<li>Clear, friendly, and professional communicator<\/li>\n\n\n\n<li>Solution-oriented and able to remain calm under pressure<\/li>\n\n\n\n<li>Structured and capable of multitasking effectively<\/li>\n\n\n\n<li>Experience in customer service is a plus, but not required \u2014 enthusiasm and eagerness to learn are just as important<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What we offer:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A competitive salary<\/li>\n\n\n\n<li>Plenty of growth opportunities within a fast-growing company<\/li>\n\n\n\n<li>A varied role in a young and energetic team<\/li>\n\n\n\n<li>An informal work atmosphere with regular team events and Friday drinks<\/li>\n\n\n\n<li>A modern workplace at our headquarters in Dordrecht<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How to apply:<\/strong><br>Ready to join the QLS team and make a real difference in the logistics sector?<br>Apply now \u2014 we\u2019d love to hear from you!<\/p>\n\n\n\n<section id=\"form\" class=\"module-contactform wp-block margin-xlarge header-medium\">\n    <div class=\"row align-center\">\n        <div class=\"small-12 large-6 column\">  \n            <div class=\"bg-gray round-large padding-medium\">\n                <h3>Apply directly!\n<\/h3>                                                    <script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_20' ><div id='gf_20' class='gform_anchor' tabindex='-1'><\/div>\n                        <div class='gform_heading'>\n\t\t\t\t\t\t\t<p class='gform_required_legend'>&quot;<span class=\"gfield_required gfield_required_asterisk\">*<\/span>&quot; indicates required fields<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_20' id='gform_20'  action='\/en\/wp-json\/wp\/v2\/vacatures\/10773#gf_20' data-formid='20' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_20' class='gform_fields top_label form_sublabel_below description_below validation_below' data-column-layout='fill'><div id=\"field_20_3\" class=\"gfield gfield--type-text gfield--input-type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"bf97207a\" data-field-span=\"12\"><label id='gfield_label_20_3' class='gfield_label gform-field-label' for='input_20_3'><span class='gform-field-label__text'>Name<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_3' id='input_20_3' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_20_4\" class=\"gfield gfield--type-email gfield--input-type-email gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"3202ca3c\" data-field-span=\"12\"><label id='gfield_label_20_4' class='gfield_label gform-field-label' for='input_20_4'><span class='gform-field-label__text'>Email address<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_4' id='input_20_4' type='email' value='' class='large'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_20_5\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--phone-format-international field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"a305508e\" data-field-span=\"12\"><label id='gfield_label_20_5' class='gfield_label gform-field-label' for='input_20_5'><span class='gform-field-label__text'>Phone number<\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_5' id='input_20_5' type='tel' value='' class='large'    aria-invalid=\"false\"    \/><\/div><\/div><div id=\"field_20_6\" class=\"gfield gfield--type-textarea gfield--input-type-textarea field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"d740d9e6\" data-field-span=\"12\"><label id='gfield_label_20_6' class='gfield_label gform-field-label' for='input_20_6'><span class='gform-field-label__text'>Motivation\/explanation<\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_6' id='input_20_6' class='textarea large'      aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_20_8\" class=\"gfield gfield--type-fileupload gfield--input-type-fileupload gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"1315db2f\" data-field-span=\"12\"><label id='gfield_label_20_8' class='gfield_label gform-field-label' for='input_20_8'><span class='gform-field-label__text'>CV<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_fileupload'><input type='hidden' name='MAX_FILE_SIZE' value='134217728' \/><input name='input_8' id='input_20_8' type='file' class='large' aria-describedby=\"gfield_upload_rules_20_8 gfield_description_20_8\" onchange='javascript:gformValidateFileSize( this, 134217728 );'  \/><span class='gfield_description gform_fileupload_rules' id='gfield_upload_rules_20_8'>Accepted file types: pdf, doc, docx, pages, Max. file size: 128 MB.<\/span><div class='gfield_description validation_message gfield_validation_message validation_message--hidden-on-empty' id='live_validation_message_20_8'><\/div> <\/div><div class='gfield_description' id='gfield_description_20_8'>Add CV<\/div><\/div><div id=\"field_20_9\" class=\"gfield gfield--type-turnstile gfield--input-type-turnstile gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"ae61e9fb\" data-field-span=\"12\"><div class='ginput_container ginput_container_turnstile'><div class=\"cf-turnstile\" id=\"cf-turnstile_20\" data-js-turnstile data-response-field-name=\"cf-turnstile-response_20\" data-theme=\"light\" data-size=\"\" data-sitekey=\"0x4AAAAAABgRl6zio3ldGOix\"><\/div><\/div><\/div><\/div><\/div>\n        <div class='gform-footer gform_footer top_label'> <button type='submit' id='gform_submit_button_20' class='gform_button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='submit' >Send application<\/button> <input type='hidden' name='gform_ajax' value='form_id=20&amp;title=&amp;description=&amp;tabindex=0&amp;theme=gravity-theme&amp;hash=b0e45c802a3ff8d44e6ee45113c9db18' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_20' value='iframe' \/>\n            <input type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_20' id='gform_theme_20' value='gravity-theme' \/>\n            <input type='hidden' class='gform_hidden' name='gform_style_settings' data-js='gform_style_settings_20' id='gform_style_settings_20' value='' \/>\n            <input type='hidden' class='gform_hidden' name='is_submit_20' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='20' \/>\n            \n            <input type='hidden' class='gform_hidden' name='gform_currency' data-currency='EUR' value='CgQYs6QuqmvpFf3KV8VwcYTGe\/nnWULIDIFnsw56c7P2yNoBX\/PczZjZBQA6NCDeVC4HYqGpOQqBlE+yLWlbeGTZwL2FwcBeBSMoetSJNpMlE6U=' \/>\n            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' \/>\n            <input type='hidden' class='gform_hidden' name='state_20' value='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' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_target_page_number_20' id='gform_target_page_number_20' value='0' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_source_page_number_20' id='gform_source_page_number_20' value='1' \/>\n            <input type='hidden' name='gform_field_values' value='' \/>\n            \n        <\/div>\n                        <\/form>\n                        <\/div>\n\t\t                <iframe style='display:none;width:0px;height:0px;' src='about:blank' name='gform_ajax_frame_20' id='gform_ajax_frame_20' title='This iframe contains the logic required to handle Ajax powered Gravity Forms.'><\/iframe>\n\t\t                <script>\ngform.initializeOnLoaded( function() {jQuery('#gform_ajax_frame_20').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_20');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_20').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery('html').css('margin-top'), 10) + parseInt(jQuery('body').css('margin-top'), 10) + 100;if(is_form){jQuery('#gform_wrapper_20').html(form_content.html());if(form_content.hasClass('gform_validation_error')){jQuery('#gform_wrapper_20').addClass('gform_validation_error');} else {jQuery('#gform_wrapper_20').removeClass('gform_validation_error');}setTimeout( function() { \/* delay the scroll by 50 milliseconds to fix a bug in chrome *\/ jQuery(document).scrollTop(jQuery('#gform_wrapper_20').offset().top - mt); }, 50 );var current_page = jQuery('#gform_source_page_number_20').val();jQuery(document).trigger('gform_page_loaded', [20, current_page]);window['gf_submitting_20'] = false;}else if(!is_redirect){var confirmation_content = jQuery(this).contents().find('.GF_AJAX_POSTBACK').html();if(!confirmation_content){confirmation_content = contents;}jQuery('#gform_wrapper_20').replaceWith(confirmation_content);jQuery(document).scrollTop(jQuery('#gf_20').offset().top - mt);jQuery(document).trigger('gform_confirmation_loaded', [20]);if(window.gform && gform.pagination && gform.pagination.removePageQueryArg){gform.pagination.removePageQueryArg(20);}window['gf_submitting_20'] = false;wp.a11y.speak(jQuery('#gform_confirmation_message_20').text());}else{jQuery('#gform_20').append(contents);if(window['gformRedirect']) {gformRedirect();}}jQuery(document).trigger(\"gform_pre_post_render\", [{ formId: \"20\", currentPage: \"current_page\", abort: function() { this.preventDefault(); } }]);        if (event && event.defaultPrevented) {                return;        }        const gformWrapperDiv = document.getElementById( \"gform_wrapper_20\" );        if ( gformWrapperDiv ) {            const visibilitySpan = document.createElement( \"span\" );            visibilitySpan.id = \"gform_visibility_test_20\";            gformWrapperDiv.insertAdjacentElement( \"afterend\", visibilitySpan );        }        const visibilityTestDiv = document.getElementById( \"gform_visibility_test_20\" );        let postRenderFired = false;        function triggerPostRender() {            if ( postRenderFired ) {                return;            }            postRenderFired = true;            gform.core.triggerPostRenderEvents( 20, current_page );            if ( visibilityTestDiv ) {                visibilityTestDiv.parentNode.removeChild( visibilityTestDiv );            }        }        function debounce( func, wait, immediate ) {            var timeout;            return function() {                var context = this, args = arguments;                var later = function() {                    timeout = null;                    if ( !immediate ) func.apply( context, args );                };                var callNow = immediate && !timeout;                clearTimeout( timeout );                timeout = setTimeout( later, wait );                if ( callNow ) func.apply( context, args );            };        }        const debouncedTriggerPostRender = debounce( function() {            triggerPostRender();        }, 200 );        if ( visibilityTestDiv && visibilityTestDiv.offsetParent === null ) {            const observer = new MutationObserver( ( mutations ) => {                mutations.forEach( ( mutation ) => {                    if ( mutation.type === 'attributes' && visibilityTestDiv.offsetParent !== null ) {                        debouncedTriggerPostRender();                        observer.disconnect();                    }                });            });            observer.observe( document.body, {                attributes: true,                childList: false,                subtree: true,                attributeFilter: [ 'style', 'class' ],            });        } else {            triggerPostRender();        }    } );} );\n<\/script>\n    \n                            <\/div>\n        <\/div>\n    <\/div>  \n<\/section>","protected":false},"excerpt":{"rendered":"<p>Do you have a passion for helping others and excel at delivering top-notch service? Are you looking for a job where you can make a real difference for customers while continuing to grow personally and professionally? Then QLS is the place for you. As a Customer Service Representative, you\u2019ll be the first point of contact<a class=\"excerpt-read-more\" href=\"https:\/\/qls.nl\/en\/vacancies\/customer-service-representative\/\" title=\"Read moreCustomer Support Representative\"> &#8230; Read more \u00bb <\/a><\/p>\n","protected":false},"author":13,"featured_media":11537,"menu_order":90,"template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-10773","vacatures","type-vacatures","status-publish","has-post-thumbnail","hentry","vacature_categories-office"],"acf":[],"_links":{"self":[{"href":"https:\/\/qls.nl\/en\/wp-json\/wp\/v2\/vacatures\/10773","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qls.nl\/en\/wp-json\/wp\/v2\/vacatures"}],"about":[{"href":"https:\/\/qls.nl\/en\/wp-json\/wp\/v2\/types\/vacatures"}],"author":[{"embeddable":true,"href":"https:\/\/qls.nl\/en\/wp-json\/wp\/v2\/users\/13"}],"version-history":[{"count":2,"href":"https:\/\/qls.nl\/en\/wp-json\/wp\/v2\/vacatures\/10773\/revisions"}],"predecessor-version":[{"id":13689,"href":"https:\/\/qls.nl\/en\/wp-json\/wp\/v2\/vacatures\/10773\/revisions\/13689"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/qls.nl\/en\/wp-json\/wp\/v2\/media\/11537"}],"wp:attachment":[{"href":"https:\/\/qls.nl\/en\/wp-json\/wp\/v2\/media?parent=10773"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}