{"id":13517,"date":"2026-07-28T13:37:01","date_gmt":"2026-07-28T11:37:01","guid":{"rendered":"https:\/\/qls.nl\/?post_type=vacatures&#038;p=13517"},"modified":"2026-10-08T16:01:28","modified_gmt":"2026-10-08T14:01:28","slug":"operations-manager-parcel-services","status":"publish","type":"vacatures","link":"https:\/\/qls.nl\/en\/vacancies\/operations-manager-parcel-services\/","title":{"rendered":"Operations Manager Parcel Services"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Who is QLS<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Europe\u2019s fastest-growing e-commerce fulfilment provider. A family business born from a single DHL depot in Dordrecht in 1990, now handling 30 million+ parcels a year for 3,000+ webshops. We built our own WMS (my.QLS), operate a 110,000-bin AutoStore, and run sites in the Netherlands, Belgium, and the UK. Over 1,000 colleagues. Short lines. No-nonsense. A genuine passion for e-commerce.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Role<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">As Operations Manager Parcel Services, you are the driving force behind the quality of our parcel operation. You&nbsp;don\u2019t&nbsp;do this from behind a desk \u2014&nbsp;you\u2019re&nbsp;on the floor, you ride along with drivers, you see with your own eyes where things go wrong, and you fix them. Improvements happen in practice, not in a presentation.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Every day, thousands of parcels are collected from clients, scanned, sorted across hubs, and handed to the right carrier on time.&nbsp;You\u2019re&nbsp;the person who&nbsp;truly understands&nbsp;this process \u2014 from first scan to last pallet \u2014 and who keeps raising the bar. You lead a growing team of a Quality Coordinator, Planning Coordinators, and future Team Leaders.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>This is not a role for someone who prefers to manage from a distance.\u00a0You\u00a0are present,\u00a0visible,\u00a0and\u00a0hands-on \u2014\u00a0every\u00a0day.<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What you&#8217;ll do<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>On the floor: see it, fix it<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Be physically present in the operation: walk the hubs, ride along with drivers, and see first-hand where quality is under pressure.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Identify\u00a0bottlenecks in the collection, scanning, sorting, and loading process and address them directly \u2014 not delegate to a note.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Co-write work instructions and SOPs based on what you\u00a0actually see\u00a0on the floor, not just approve them.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Hold drivers and warehouse staff directly accountable for quality and working methods \u2014 with respect, but without detours.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Use KPIs daily to steer the operation, not just to report upward.\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Process&nbsp;optimisation&nbsp;with&nbsp;Lean<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Drive structural improvements using a Lean approach: 5S, Kaizen, PDCA \u2014 applied on the floor, not in theory.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Lead improvement projects together with the Quality Coordinator, from analysis through to implementation.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Make improvements\u00a0stick:\u00a0embed them in working methods, systems, and team behaviour.\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Leading&nbsp;a&nbsp;growing&nbsp;team<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Day-to-day leadership of the Quality Coordinator and Planning Coordinators; building the structure for future Team Leaders.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Coach and develop your team \u2014 you are the role model for the hands-on approach you expect from others.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Build a culture where quality is not a control mechanism but a shared sense of pride.\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Planning, carriers &amp; systems<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ensure the daily planning of collection routes, sorting, and loading runs tightly and efficiently.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Monitor carrier performance and make it a topic of conversation \u2014 internally and externally.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Work with the Product Owner to test and improve\u00a0my.QLS\u00a0in practice.\u00a0<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">What you bring <\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Must-haves<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Proven experience as a team lead or operations manager in\u00a0a logistics, parcel services, or fulfilment environment \u2014 and\u00a0you\u2019re\u00a0proud to still get your hands dirty.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Hands-on mentality: you\u00a0don\u2019t\u00a0wait for problems to come to\u00a0you,\u00a0you\u00a0go and find\u00a0them.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Experience with process optimisation and Lean methodologies applied in a real operational environment.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Analytically strong \u2014 you use data to understand\u00a0what\u2019s\u00a0happening and to back up your improvements.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Clear communicator in Dutch and English: direct, respectful, and effective at every level.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Comfortable with WMS systems and operational IT.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Available for an operation that partly runs in evening hours.\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Nice-to-haves<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Experience in carrier management or last-mile\u00a0logistics.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Lean or Six Sigma certification (Green Belt or above).\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Driving licence (Category B) \u2014 for riding along with drivers.\u00a0<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">What QLS offers <\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A role with direct impact \u2014 your improvements are visible on the floor the next day.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>An informal, no-nonsense culture with short lines and colleagues who genuinely put their shoulders into it.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Room to grow in a business expanding across three countries.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>25 days annual leave + public holidays, travel allowance, and pension contribution.\u00a0<\/li>\n<\/ul>\n\n\n\n<section id=\"form\" class=\"module-contactform wp-block margin-xlarge header-medium\">\n    <div class=\"row align-center\">\n        <div class=\"small-12 large-6 column\">  \n            <div class=\"bg-gray round-large padding-medium\">\n                                                                    <script>\nvar 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A family business born from a single DHL depot in Dordrecht in 1990, now handling 30 million+ parcels a year for 3,000+ webshops. We built our own WMS (my.QLS), operate a 110,000-bin AutoStore, and run sites in the Netherlands, Belgium, and the UK. Over 1,000 colleagues. Short<a class=\"excerpt-read-more\" href=\"https:\/\/qls.nl\/en\/vacancies\/operations-manager-parcel-services\/\" title=\"Read moreOperations Manager Parcel Services\"> &#8230; Read more \u00bb <\/a><\/p>\n","protected":false},"author":19,"featured_media":0,"menu_order":29,"template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-13517","vacatures","type-vacatures","status-publish","hentry","vacature_categories-warehouse"],"acf":[],"_links":{"self":[{"href":"https:\/\/qls.nl\/en\/wp-json\/wp\/v2\/vacatures\/13517","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qls.nl\/en\/wp-json\/wp\/v2\/vacatures"}],"about":[{"href":"https:\/\/qls.nl\/en\/wp-json\/wp\/v2\/types\/vacatures"}],"author":[{"embeddable":true,"href":"https:\/\/qls.nl\/en\/wp-json\/wp\/v2\/users\/19"}],"version-history":[{"count":2,"href":"https:\/\/qls.nl\/en\/wp-json\/wp\/v2\/vacatures\/13517\/revisions"}],"predecessor-version":[{"id":13807,"href":"https:\/\/qls.nl\/en\/wp-json\/wp\/v2\/vacatures\/13517\/revisions\/13807"}],"wp:attachment":[{"href":"https:\/\/qls.nl\/en\/wp-json\/wp\/v2\/media?parent=13517"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}