{"id":13726,"date":"2026-09-26T13:40:09","date_gmt":"2026-09-26T11:40:09","guid":{"rendered":"https:\/\/qls.nl\/?post_type=vacatures&#038;p=13726"},"modified":"2026-10-09T10:07:16","modified_gmt":"2026-10-09T08:07:16","slug":"it-support-medewerker","status":"publish","type":"vacatures","link":"https:\/\/qls.nl\/en\/vacancies\/it-support-medewerker\/","title":{"rendered":"IT Support Medewerker"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Technische Support \/ API Support<\/p>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>OVER QLS<\/strong><\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Bij QLS bouwen we niet zomaar aan een bedrijf \u2014 we bouwen aan de toekomst van fulfilment. We geloven in eigenaarschap, snelheid, innovatie en bovenal in mensen die samen het verschil willen maken.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Onze ambitie is om in 2029 het grootste, meest geautomatiseerde en meest klantgerichte fulfilmentbedrijf in Europa en Amerika te zijn, ondersteund door de beste software op de markt.<\/p>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>DE FUNCTIE<\/strong><\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Als IT Support Medewerker ben je de schakel tussen onze interne en externe klanten en de IT-afdeling van QLS. Je biedt ondersteuning bij uiteenlopende technische vraagstukken, hebt dagelijks nauw contact met collega&#8217;s en bent een betrouwbare en deskundige contactpersoon die met klanten meedenkt in plaats van alleen tickets te registreren.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Je maakt deel uit van ons IT Support Team en werkt nauw samen met collega&#8217;s zoals Wilfred van Wijngaarden (IT Customer Success) en Daniel Muilwijk. Je komt terecht in een technisch gedreven en samenwerkingsgerichte omgeving waarin kennisdeling en continu leren centraal staan.<\/p>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>WAT GA JE DOEN?<\/strong><\/h1>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tickets en vragen van klanten behandelen, voornamelijk met betrekking tot onze intern ontwikkelde logistieke software MyQLS.<\/li>\n\n\n\n<li>Klanten ondersteunen bij het koppelen van hun webshops aan onze software.<\/li>\n\n\n\n<li>Fungeren als een vertrouwd aanspreekpunt voor onze klanten en proactief met hen meedenken over oplossingen.<\/li>\n\n\n\n<li>Klantvragen co\u00f6rdineren met interne collega&#8217;s en externe partijen, waaronder developers.<\/li>\n\n\n\n<li>Complexe technische problemen onderzoeken en oplossen.<\/li>\n\n\n\n<li>Nieuwe klanten onboarden en ondersteunen bij API-integraties, webshopkoppelingen en andere integratiewerkzaamheden.<\/li>\n<\/ul>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>WAT BRENG JE MEE?<\/strong><\/h1>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Een technische basis \u2014 bijvoorbeeld een MBO 4-opleiding Software Development, of gelijkwaardige praktische ervaring.<\/li>\n\n\n\n<li>Kennis van programmeertalen en technologie\u00ebn zoals JavaScript, React, C#, Python, HTML5 en CSS3.<\/li>\n\n\n\n<li>Ervaring met werkwijzen zoals Agile en\/of Waterfall.<\/li>\n\n\n\n<li>Sterke communicatieve vaardigheden en een natuurlijke, klantgerichte instelling bij het oplossen van problemen.<\/li>\n\n\n\n<li>Een proactieve en nieuwsgierige houding \u2014 je vindt het prettig om zelfstandig zaken uit te zoeken, maar bent ook niet bang om ervaren collega&#8217;s om hulp te vragen.<\/li>\n\n\n\n<li>Een uitstekende beheersing van de Engelse taal, zowel mondeling als schriftelijk. Nederlands is een sterke pr\u00e9 vanwege het dagelijkse contact met Nederlandstalige klanten en collega&#8217;s.<\/li>\n<\/ul>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>WAAROM QLS?<\/strong><\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Je wordt onderdeel van een snelgroeiende en ambitieuze organisatie die volop investeert in technologie, automatisering en innovatie. Jouw technische kennis en klantgerichte instelling hebben daadwerkelijk invloed op de manier waarop onze klanten onze software ervaren.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Er is volop ruimte om jezelf verder te ontwikkelen \u2014 of je je nu verder wilt verdiepen in je technische expertise of op termijn wilt doorgroeien richting meer co\u00f6rdinatie, eigenaarschap en verantwoordelijkheid binnen customer- of projectmanagement.<\/p>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>INTERESSE?<\/strong><\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Vind je het leuk om problemen op te lossen, nauw met klanten samen te werken en de rustige, deskundige schakel tussen mensen en technologie te zijn? Dan horen we graag van je.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<section id=\"form\" class=\"module-contactform wp-block margin-xlarge header-medium\">\n    <div class=\"row align-center\">\n        <div class=\"small-12 large-6 column\">  \n            <div class=\"bg-gray round-large padding-medium\">\n                                                                    <script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of 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aan de toekomst van fulfilment. We geloven in eigenaarschap, snelheid, innovatie en bovenal in mensen die samen het verschil willen maken. Onze ambitie is om in 2029 het grootste, meest geautomatiseerde en meest klantgerichte fulfilmentbedrijf in<a class=\"excerpt-read-more\" href=\"https:\/\/qls.nl\/en\/vacancies\/it-support-medewerker\/\" title=\"Read moreIT Support Medewerker\"> &#8230; Read more \u00bb <\/a><\/p>\n","protected":false},"author":21,"featured_media":0,"menu_order":8,"template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-13726","vacatures","type-vacatures","status-publish","hentry","vacature_categories-tech"],"acf":[],"_links":{"self":[{"href":"https:\/\/qls.nl\/en\/wp-json\/wp\/v2\/vacatures\/13726","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qls.nl\/en\/wp-json\/wp\/v2\/vacatures"}],"about":[{"href":"https:\/\/qls.nl\/en\/wp-json\/wp\/v2\/types\/vacatures"}],"author":[{"embeddable":true,"href":"https:\/\/qls.nl\/en\/wp-json\/wp\/v2\/users\/21"}],"version-history":[{"count":2,"href":"https:\/\/qls.nl\/en\/wp-json\/wp\/v2\/vacatures\/13726\/revisions"}],"predecessor-version":[{"id":13811,"href":"https:\/\/qls.nl\/en\/wp-json\/wp\/v2\/vacatures\/13726\/revisions\/13811"}],"wp:attachment":[{"href":"https:\/\/qls.nl\/en\/wp-json\/wp\/v2\/media?parent=13726"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}