“Since the switch to QLS, there has finally been peace in our logistics.”
For this fast-growing webshop, finding a reliable fulfillment partner had been a challenge for a long time. Hem-Nature previously worked with a smaller provider where much was still done manually, with all the consequences that followed. “The biggest challenge for us was the lack of automation. As a result, we often shipped the wrong packages, which caused frustration for both us and our customers,” says Ibrahim, the owner of Hem-Nature.
When their previous fulfillment partner stopped, they needed to find a reliable solution quickly. QLS quickly proved to be the right partner. “We looked at various providers, from big names to smaller players. QLS stood out due to their all-inclusive pricing and the possibilities for automation. At that time, you didn’t often see that in the market.”
Working more efficiently and having more time for growth
The switch to QLS went smoothly. Thanks to the fast implementation, the webshop owners could take immediate steps. “Especially the integrations and processes, such as the technical connection with the webshop platform, the order processing system, and external sales channels, were set up quickly and efficiently. This allowed us to focus on further growing our business.”
Inventory management was also connected immediately, providing real-time insight into stock levels and order statuses. Logistics processes like order picking, packing, and shipping were efficiently organized and seamlessly integrated into the daily operation.
Since the partnership, the daily operations have become much more organized. The webshop now has more room to focus on growth, such as expanding the B2B division. The cooperation with carriers has also been smooth and streamlined.
“We finally feel truly heard”
What does the team appreciate most about QLS? Personal communication. “Since Chelsea became our main point of contact, we really notice the difference. She’s accessible, thinks along with us, and ensures that action is taken. We really feel heard, and that wasn’t always the case.”
Tip for other webshops
For other webshops considering working with QLS, they have a clear message: “If you’re looking for a partner who thinks along with you, communicates, and truly supports your growth, QLS is the right choice.”
Lastly, any advice for QLS? “More colleagues like Chelsea!” they say, with a playful grin.