You may still have questions about our services. QLS has therefore drawn up a list of frequently asked questions to provide you with the best possible service.

Which webshop links do you have?

With our 20+ integrations, we ensure that our customers can easily import orders from all their online sales channels. If your webshop system is not listed here, we can help you.

How is CSR applied at QLS?

To reduce our ecological footprint, we have chosen to cover the roof of the QLS building with solar panels, so that our robots run on solar energy. In addition, we keep the parcels as small as possible, so that we do not transport air and we have to use as little packaging material as possible. We also pack the parcels with recycled filling material.

How is the warehouse secured?

Your products are stocked in our AutoStore. Your products are safely stored in this innovative storage and order processing system. This system is burglar-proof.

What are your rates?

We charge all-in rates. You always know in advance what costs you will incur. There are no surprises afterwards. We calculate the rates on request. Available from €1.95 per order. Contact us or leave your details!

Do you also arrange returns?

Yes, it is easy for your customers to download a return label on the platform on which you sell. In our warehouse, the returned products are checked for your return conditions and the products are added to your stock.

From how many parcels per day can I become a customer?

You can become our customer from 15 parcels per day! Are you in doubt? Contact us!

Parcel service
Will you pick up the parcels from us?

Yes, our team will collect the parcels from you, regardless of the quantity! This way you have time for other important matters for your webshop.

Do you also ship abroad?

Yes, we ship worldwide. Based on our logistics partners DHL, FedEx, PostNL or the Deutsche Post postal network.

Which carriers will my orders be shipped with?

We work with various carriers and offer plenty of delivery options for your orders. We work together with DHL, PostNL and Fedex, among others.

Is your question not listed here?

Our team is happy to assist you.

Get in touch!