The phone rings. It’s still early, but the first customer inquiry is already coming in. There’s a discrepancy in stock that needs to be resolved quickly. You pick up the phone, dive into the system, coordinate with colleagues in logistics, and track down the cause. It’s hectic, but you keep everything under control. Because for you, it all comes down to one thing: making sure the customer can move forward.
Making an Impact
This isn’t an exception, it’s the reality of an Operational Account Manager at QLS. No two days are the same, but one thing is certain: your effort makes a difference. As Andy Muijen, Manager of Operational Account Management, puts it: “The best moment is when a customer says, ‘You really saved me.’ That’s when you know your work matters.”
Collaboration and Oversight
Throughout your day, you seamlessly switch between phone calls, emails, and messages. Something new is constantly coming in: a question about a delivery, a report of a disruption, or a request to check that everything is running smoothly. Beyond responding, you also proactively reach out to customers to see how things are going. This builds trust and prevents problems before they arise. Thanks to new tools like HubSpot, this is becoming easier all the time.
You’re not working alone. Daily, you coordinate with colleagues from logistics, sales, and planning. Everyone is committed to helping the customer as effectively as possible. Sometimes it feels like a race against the clock, but that’s exactly what makes the job so challenging and rewarding. “Bringing structure to chaos, that’s our strength,” emphasizes Andy. “You have to be able to switch gears without losing the big picture.”
Working at QLS means being practical and decisive. It’s a place for people who like to take action, who don’t get stuck on problems but look ahead. “There’s so much possible here,” says Andy. “If you want to take the next step in your career, this is the place to do it.”
In the Thick of the Action
As an Operational Account Manager, you’re right in the middle of the action. You’re the link that turns customer inquiries into solutions, the hub connecting different teams, and the pillar of support for customers who need your help. It’s not always easy, but that’s exactly what makes it so valuable. Because you ensure everything keeps running: smoothly, quickly, and with care.
Curious how a day like this would feel for you? Maybe now is the time to take the leap and discover what QLS can do for you.
Explore the Operational Account Manager vacancy here.