In a cutting-edge facility spanning no less than 16,000 m²—where bins glide silently via automated systems and conveyor belts run day and night—QLS is working at full speed toward the future of e-commerce. Here, in the brand-new fulfilment center known as FC2, technology and logistics innovation come together in one impressive whole. It all revolves around one goal: helping webshops grow without having to worry about shipping deadlines, staffing shortages, or other logistical headaches.
“Fulfilment is truly our core,” says Valentijn, Business Consultant at QLS, as he takes us on a tour among the modern packing machines and the extensive conveyor network. “Many people think logistics is just about picking up parcels, but that’s only a small part of it. We take over the entire logistics process. Clients send us their stock, and from that point on, we take care of everything—from storage to picking, packing, and shipping their orders.”
That also includes my.QLS, our proprietary software platform that provides real-time insights into inventory levels, order processing, bestsellers, and return rates. “This allows our customers to focus on what energizes them: marketing, product development, and brand building. As for the logistics—we’ve got that covered.”
That promise may sound simple, but it requires a great deal behind the scenes. That’s precisely why QLS decided last year to undergo a major expansion. “As with every year, we were growing incredibly fast,” Valentijn explains. “At our first fulfilment center in Dordrecht, we were literally bursting at the seams. There was no room left to expand.”
And so FC2 was born: a state-of-the-art, fully automated fulfilment center equipped with an upgraded AutoStore system. “We started with 70,000 bins but can scale up to 350,000 in phases. That makes this one of the largest AutoStore setups in Europe,” he says proudly. But it’s not just about the number of bins—it’s the intelligent combination of software, automated sorting systems, and a conveyor belt network that sets it apart.
Orders are picked in lightning-fast time, packed within 15 minutes, and automatically sorted through the internal transport system. This ensures every package ends up on the correct conveyor belt, ready for dispatch.
What makes FC2 truly unique in the Benelux is the automated sorting operation that can process up to 10,000 parcels per hour. “We’re one of the first players to automatically sort parcels by carrier and postal code before they even leave our facility,” Valentijn explains. “By doing so, we eliminate a step prone to errors. That not only boosts quality but also reduces our reliance on external sorting centers—especially during peak seasons. It keeps us in control.”
But at QLS, it’s not just about scale and technology. Flexibility and personal attention are equally important. “We work with our clients on a strategic level, too. Which carrier fits their customer base best? Which shipping options increase conversions? And how can we scale internationally?”
Thanks to our integrations with multiple carriers, webshops can offer their customers various delivery options—an increasingly vital part of the customer experience.
QLS also contributes to packaging strategies. From sustainable materials to personalized branded boxes, everything is designed to enhance the webshop’s brand experience while optimizing shipping efficiency.
What once started as a smart shipping service has evolved into a strategic growth partner for webshops—ranging from startups to well-established names. And FC2 is not the final destination, but just the next step on an ambitious journey.
“We want to grow alongside our clients and become the leading fulfilment provider in Europe,” says Valentijn with conviction. And when you see what QLS is already achieving today, that ambition is anything but unrealistic.