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QLS, a leading specialist in e-commerce fulfilment and parcel distribution, is adding the UK-based J&J Global Fulfilment to its organisation. With this acquisition, QLS strengthens its position as an international logistics player and offers customers even more opportunities for efficient, scalable, and global fulfilment services.

Global network expands with seven new fulfillment locations

J&J Global Fulfilment operates a broad network with locations across the United Kingdom, the United States, Canada, and Australia. Through this integration, QLS adds a total of seven new fulfilment centers, enabling the company to continue the journey to create a worldwide web of strategically located warehouses. The integration with QLS creates a powerful combination of operational capacity, technological innovation, and customer-focused service.

Stronger foundation for international growth and next-day delivery

“With the addition of J&J Global Fulfilment, we are taking the next step in our international growth ambitions,” says Quincy Boogers, founder and CEO of QLS. “J&J Global Fulfilment has a proven trackrecord in international e-commerce logistics. By joining forces, we can serve our customers globally while simultaneously expanding our technological and operational capabilities. This allows us to deliver fulfilment services faster, smarter and more efficiently, wherever our customers are located, while offering competitive rates that strengthen their global position.”

Emma Dempsey, CEO of J&J Global Fulfilment adds: “We are proud of what we have built with J&J over the past years and look forward to growing further together with QLS. This collaboration provides our customers with continuity and scalable solutions while opening new opportunities for innovation in international fulfilment.”

Over the coming months, both organizations will be carefully integrating, laying the foundation for a strategic international network that creates growth potential for ambitious e-commerce entrepreneurs.

About QLS en J&J Global Fulfilment

QLS is a European logistics serviceprovider specializing in e-commerce fulfilment, warehousing, and parcel distribution. With an advanced AutoStore system, my.QLS software, more than 30 webshop integrations, and a strong focus on customer satisfaction, QLS helps webshops grow by simplifying logistics processes. More information: www.qls.nl

J&J Global Fulfilment J&J Global Fulfilment is an international fulfilment organization with locations in Europe, the US, Canada, and Australia. The company provides end-to-end fulfilment solutions supported by its proprietary ControlPort™ platform, offering real-time insight into inventory, orders, and shipping. More information: www.ecommercefulfilment.com

Day 1
Black Week has officially kicked off and the energy at QLS is rising!
While many consumers are still busy filling their shopping carts, our warehouse is already running at full speed. On Monday morning alone, an impressive 52,844 shipments were created in our system. A strong start to what promises to be the busiest week of the year.

For QLS, Black Week is not just about high volumes; it’s also an opportunity to show what we stand for: scalability, reliability, and speed. Our teams are well-trained, our planning is tight and the first results prove that we’re ready for the challenge.

Follow this live blog for updates, highlights, and behind-the-scenes moments from a week driven by teamwork, precision and ultimate customer satisfaction.

Day 2
The first full day of Black Week is behind us, and the numbers speak for themselves. By the end of Monday, the counter had reached an impressive 143,303 created shipments in our system, a powerful sprint that perfectly reflects the intensity of this year’s peak season.

Tuesday morning is off to a strong start as well: another 25,411 new shipments have already been created. Our teams are keeping up effortlessly with the pace, processes are running smoothly, and the energy in the warehouse is unmistakable.

Black Week remains the ultimate test for QLS. We’re pushing full speed ahead and will continue to keep you updated on the latest developments. 

Day 3
Black Week is in full swing, and QLS is doing everything possible to support our customers in the best way. For comparison: last year we processed 96,035 orders on Tuesday and 93,605 on Wednesday. This year the volume is even higher: 116,148 orders on Tuesday, and on Wednesday 27,070 are already being processed. Our teams are working with maximum focus to ensure every order reaches the customer quickly, efficiently, and flawlessly.

For QLS, Black Week is not just about high volumes, but about service. Thanks to well-trained teams, streamlined processes, and close collaboration with our customers, we can handle the peak loads and secure fast, reliable delivery. We are fully prepared for the remaining days of the busiest week of the year.

Day 4
Black Week continues at full speed, and Wednesday’s results speak volumes. With 110,288 webshop orders, it was another day where our teams gave everything they had. Fast coordination, high focus, and seamless collaboration, exactly what is needed to get through this peak week smoothly.

Thursday morning also started strong. Another 12,534 new shipments have already been created, and the warehouse is running at full capacity. Even office staff was asked to assist today, and they joined the warehouse teams to help manage the peak workload.

Thanks to the collective effort and close cooperation with our customers, we continue to stay in control of the pressure. Black Week remains the ultimate test of strength, and we’ll keep you updated with the latest insights.

Day 5
Black Week is nearing its end, but the energy at QLS remains high. On Thursday we processed 113,297 orders, and on Friday the counter has already reached 11,903 new shipments. Our teams remain focused and efficient to get every order delivered quickly and reliably.

Today, all colleagues were treated to a delicious oliebol, a tasty break during this intense week. From warehouse to office, everyone is contributing to the success of the busiest week of the year.

Black Week at QLS shows what’s possible when teams work together with focus, precision, and perseverance. As we head toward the final days of this intense week, our attention remains on speed, quality, and customer satisfaction.

Day 6
The Saturday of Black Week immediately showed that the pace at QLS is far from slowing down. With 50,758 orders, the volume remained high and our teams kept the energy strong. Even though the weekend has officially started, the warehouse continues to run like a well-oiled machine.

With one day to go, QLS continues to show that peak pressure is not an obstacle—but an opportunity to demonstrate our strength.

Day 7
The final day of Black Week has arrived, and even on Sunday the pace remains strong. Today the counter reached 79,403 orders, that’s 50% more than last year. With this, we officially close this intensive week.

Over the past days, we processed enormous volumes and once again demonstrated what QLS stands for: flexibility, scalability, and a team that always delivers. From early mornings to late evenings, every colleague contributed to the success of Black Week 2025.

Although Black Week officially ends today, we remain in peak mode for a little longer. On Monday we expect another busy day thanks to Cyber Monday, a day that traditionally brings an extra wave of webshop orders. Our teams are already in the starting blocks to tackle this final peak with the same energy, precision, and collaboration.

Day 8
Cyber Monday delivered the expected additional surge. With 164,999 orders, we were literally one order short of reaching 165,000, a milestone that was just within reach. But despite that symbolic difference, the result is nothing short of impressive: a day that proves our teams can continue to scale at maximum capacity even after Black Week.

The warehouse processes continued to run smoothly. Thanks to the combined effort of all departments, the workflow remained stable, fast, and error-free. As orders kept coming in at high speed, our teams maintained full oversight and processed every shipment on time.

Cyber Monday marks the perfect conclusion to a week full of peak pressure, teamwork, and outstanding performance. And with these results, we look back with pride on one of the most successful Black Weeks ever.

At QLS, no day is the same and that’s exactly what makes this job so enjoyable. As soon as the day starts, the warehouse comes to life. Orders stream in, machines run at full speed, and colleagues work with one shared goal: making our customers happy.

Tim Derks, Warehouse Manager at QLS, started a few months ago and quickly felt right at home. From his very first day, one thing stood out to him immediately: the energy.

“Time flies here,” he says. “Every day is full of energy and action. You really feel that you’re contributing to something that matters.” That moment when someone receives their package on time, neatly packed and handled with care, that’s what we do it for.

Stronger together: respect, humor, and team spirit

What makes QLS special is the atmosphere. “We work hard, especially during peak periods, but we always do it together,” Tim says. “When it gets busy, everyone steps up. And when it’s quieter, we take the time to catch up or help each other out.”

There’s plenty of humor, involvement, and team spirit. We laugh a lot, but we also show up when it counts. That’s what makes working here so great, you know you can rely on each other.

And that team spirit goes beyond the warehouse. We know our colleagues in the office well, communication is quick, and we’re all working toward the same goal: satisfied customers and a smooth process from A to Z.

What makes QLS unique

Anyone with experience in logistics notices it right away: QLS is different. Of course there’s the modern technology, like the fully automated AutoStore, but above all, it’s the mindset.

You’re given the space to contribute ideas, improve processes, and develop yourself. QLS is constantly moving; there’s always room to do things smarter. And if you take initiative, you can truly grow.

“There’s so much possible here,” Tim says. “You have influence over your own growth. Show what you can do and you’ll get the chance to move forward in your role, in your knowledge, and in who you are.”

Proud of the team

“What makes me proudest is our team. We’re a group of people with different backgrounds and stories, but we work together with respect and joy. At QLS, you truly belong,” Tim says proudly.

Is QLS a match for you?

If you enjoy variety, taking initiative, and thinking along, then QLS is definitely for you. There’s no predefined path here your ambition sets the direction.

At QLS, you don’t just work in logistics. You help build an organization that wants to move forward, where innovation, respect, and teamwork are at the core. Whether you work in the office or in the warehouse, together we make sure customers get what they expect or even better: more than that.

The phone rings. It’s still early, but the first customer inquiry is already coming in. There’s a discrepancy in stock that needs to be resolved quickly. You pick up the phone, dive into the system, coordinate with colleagues in logistics, and track down the cause. It’s hectic, but you keep everything under control. Because for you, it all comes down to one thing: making sure the customer can move forward.

Making an Impact

This isn’t an exception, it’s the reality of an Operational Account Manager at QLS. No two days are the same, but one thing is certain: your effort makes a difference. As Andy Muijen, Manager of Operational Account Management, puts it: “The best moment is when a customer says, ‘You really saved me.’ That’s when you know your work matters.”

Collaboration and Oversight

Throughout your day, you seamlessly switch between phone calls, emails, and messages. Something new is constantly coming in: a question about a delivery, a report of a disruption, or a request to check that everything is running smoothly. Beyond responding, you also proactively reach out to customers to see how things are going. This builds trust and prevents problems before they arise. Thanks to new tools like HubSpot, this is becoming easier all the time.

You’re not working alone. Daily, you coordinate with colleagues from logistics, sales, and planning. Everyone is committed to helping the customer as effectively as possible. Sometimes it feels like a race against the clock, but that’s exactly what makes the job so challenging and rewarding. “Bringing structure to chaos, that’s our strength,” emphasizes Andy. “You have to be able to switch gears without losing the big picture.”

Working at QLS means being practical and decisive. It’s a place for people who like to take action, who don’t get stuck on problems but look ahead. “There’s so much possible here,” says Andy. “If you want to take the next step in your career, this is the place to do it.”

In the Thick of the Action

As an Operational Account Manager, you’re right in the middle of the action. You’re the link that turns customer inquiries into solutions, the hub connecting different teams, and the pillar of support for customers who need your help. It’s not always easy, but that’s exactly what makes it so valuable. Because you ensure everything keeps running: smoothly, quickly, and with care.

Curious how a day like this would feel for you? Maybe now is the time to take the leap and discover what QLS can do for you.

Explore the Operational Account Manager vacancy here.

“Since the switch to QLS, there has finally been peace in our logistics.”

For this fast-growing webshop, finding a reliable fulfillment partner had been a challenge for a long time. Hem-Nature previously worked with a smaller provider where much was still done manually, with all the consequences that followed. “The biggest challenge for us was the lack of automation. As a result, we often shipped the wrong packages, which caused frustration for both us and our customers,” says Ibrahim, the owner of Hem-Nature.

When their previous fulfillment partner stopped, they needed to find a reliable solution quickly. QLS quickly proved to be the right partner. “We looked at various providers, from big names to smaller players. QLS stood out due to their all-inclusive pricing and the possibilities for automation. At that time, you didn’t often see that in the market.”

Working more efficiently and having more time for growth

The switch to QLS went smoothly. Thanks to the fast implementation, the webshop owners could take immediate steps. “Especially the integrations and processes, such as the technical connection with the webshop platform, the order processing system, and external sales channels, were set up quickly and efficiently. This allowed us to focus on further growing our business.”

Inventory management was also connected immediately, providing real-time insight into stock levels and order statuses. Logistics processes like order picking, packing, and shipping were efficiently organized and seamlessly integrated into the daily operation.

Since the partnership, the daily operations have become much more organized. The webshop now has more room to focus on growth, such as expanding the B2B division. The cooperation with carriers has also been smooth and streamlined.

“We finally feel truly heard”

What does the team appreciate most about QLS? Personal communication. “Since Chelsea became our main point of contact, we really notice the difference. She’s accessible, thinks along with us, and ensures that action is taken. We really feel heard, and that wasn’t always the case.”

Tip for other webshops

For other webshops considering working with QLS, they have a clear message: “If you’re looking for a partner who thinks along with you, communicates, and truly supports your growth, QLS is the right choice.”

Lastly, any advice for QLS? “More colleagues like Chelsea!” they say, with a playful grin.

A Logistics Engine for Growing Webshops

In a cutting-edge facility spanning no less than 16,000 m²—where bins glide silently via automated systems and conveyor belts run day and night—QLS is working at full speed toward the future of e-commerce. Here, in the brand-new fulfilment center known as FC2, technology and logistics innovation come together in one impressive whole. It all revolves around one goal: helping webshops grow without having to worry about shipping deadlines, staffing shortages, or other logistical headaches.

“Fulfilment is truly our core,” says Valentijn, Business Consultant at QLS, as he takes us on a tour among the modern packing machines and the extensive conveyor network. “Many people think logistics is just about picking up parcels, but that’s only a small part of it. We take over the entire logistics process. Clients send us their stock, and from that point on, we take care of everything—from storage to picking, packing, and shipping their orders.”

More Than Just Logistics: A Complete Solution with Proprietary Software

That also includes my.QLS, our proprietary software platform that provides real-time insights into inventory levels, order processing, bestsellers, and return rates. “This allows our customers to focus on what energizes them: marketing, product development, and brand building. As for the logistics—we’ve got that covered.”

That promise may sound simple, but it requires a great deal behind the scenes. That’s precisely why QLS decided last year to undergo a major expansion. “As with every year, we were growing incredibly fast,” Valentijn explains. “At our first fulfilment center in Dordrecht, we were literally bursting at the seams. There was no room left to expand.”

FC2: One of Europe’s Largest AutoStores

And so FC2 was born: a state-of-the-art, fully automated fulfilment center equipped with an upgraded AutoStore system. “We started with 70,000 bins but can scale up to 350,000 in phases. That makes this one of the largest AutoStore setups in Europe,” he says proudly. But it’s not just about the number of bins—it’s the intelligent combination of software, automated sorting systems, and a conveyor belt network that sets it apart.

Orders are picked in lightning-fast time, packed within 15 minutes, and automatically sorted through the internal transport system. This ensures every package ends up on the correct conveyor belt, ready for dispatch.

What makes FC2 truly unique in the Benelux is the automated sorting operation that can process up to 10,000 parcels per hour. “We’re one of the first players to automatically sort parcels by carrier and postal code before they even leave our facility,” Valentijn explains. “By doing so, we eliminate a step prone to errors. That not only boosts quality but also reduces our reliance on external sorting centers—especially during peak seasons. It keeps us in control.”

Personal Attention and Smart Scalability

But at QLS, it’s not just about scale and technology. Flexibility and personal attention are equally important. “We work with our clients on a strategic level, too. Which carrier fits their customer base best? Which shipping options increase conversions? And how can we scale internationally?”

Thanks to our integrations with multiple carriers, webshops can offer their customers various delivery options—an increasingly vital part of the customer experience.

QLS also contributes to packaging strategies. From sustainable materials to personalized branded boxes, everything is designed to enhance the webshop’s brand experience while optimizing shipping efficiency.

What once started as a smart shipping service has evolved into a strategic growth partner for webshops—ranging from startups to well-established names. And FC2 is not the final destination, but just the next step on an ambitious journey.

“We want to grow alongside our clients and become the leading fulfilment provider in Europe,” says Valentijn with conviction. And when you see what QLS is already achieving today, that ambition is anything but unrealistic.

Introduction: The invisible force behind a webshop

A successful webshop doesn’t just depend on attractive design or smart marketing campaigns. The real challenge begins once a customer places an order: logistics. The faster, cheaper, and more error-free your deliveries are, the greater the chance that customers will return.

That’s why more and more webshops choose to outsource their logistics to a fulfilment partner like QLS. This is also known as 3PL (Third-Party Logistics). It saves time, reduces costs, and provides access to advanced systems and international shipping networks.

In this article, you will discover:

• What it really means to outsource webshop logistics
• The advantages and possible drawbacks
• Which tasks you can hand over to a fulfilment partner
• How to choose the right logistics partner
• Cost models and what to look for in contracts
• Future trends in e-commerce fulfilment

What does it mean to outsource your webshop logistics?

Outsourcing webshop logistics means that the operational processes behind your webshop – such as storage, order picking, packing, shipping, and returns management – are handled by a specialized logistics service provider. Your webshop continues to manage sales and marketing, while an external partner ensures every order reaches the customer neatly, quickly, and at low cost.

Tasks you can outsource:

• Inventory management and storage in a professional warehouse
• Order picking & packing (collecting and packaging orders)
• Shipping via multiple carriers (PostNL, DHL, UPS, DPD, etc.)
• Returns logistics and processing of returned products
• Logistics-related customer service (track & trace, delivery times, return status)
• Reporting & analytics on inventory, lead times, and shipping performance

Advantages of outsourcing logistics

1. Time savings and focus on growth

As an entrepreneur, you spend less time packing boxes and dropping off parcels. You can better invest that time in marketing, product development, or customer retention.

2. Lower costs through economies of scale

Fulfilment partners process thousands of parcels daily and therefore have strong shipping contracts with carriers. This allows you to benefit from lower shipping costs and more efficient processes.

3. Improved customer experience

Fast delivery times, track & trace, and reliable returns handling lead to higher customer satisfaction and better reviews.

4. Flexibility during peak periods

During busy seasons such as Black Friday or the holidays, a fulfilment partner can easily scale up with extra staff and capacity.

5. International opportunities

Many fulfilment companies have networks and contracts that make it easy to ship abroad, without you having to manage customs processes yourself.

Possible drawbacks and points of attention

Although the advantages are significant, there are also challenges:

• Cost structure: smaller webshops may find the fixed costs high.
• Less direct control: you no longer have physical oversight of your stock.
• Dependence: switching to another fulfilment partner can take time and effort.
• Complex integration: a good connection between webshop software and the warehouse management system (WMS) is essential.

When is it smart to outsource logistics?

Not every webshop is immediately ready to outsource fulfilment. Some signals that it would be beneficial include:

• You process more than 100 orders daily.
• Your inventory takes up too much space at home or in your own warehouse.
• You spend more time on order processing than on marketing and growth.
• You want to start shipping internationally.
• You struggle to get everything shipped on time during peak periods.

Costs of outsourcing webshop logistics

The cost structure of fulfilment often consists of:

• Inbound fees: for receiving and registering products in the warehouse.
• Storage fees: price per pallet, per bin, or per m² per month.
• Pick & pack fees: a fee per order line or per item collected.
• Shipping costs: depending on the carrier, size, and destination.
• Returns fees: for processing returns, including inspection and possible repackaging.

How to choose the right fulfilment partner?

1. Scale and specialization

Choose a partner who understands your product category – whether it’s fashion, electronics, or FMCG.

2. Technology integrations

Check whether the partner can seamlessly connect with your webshop platform (Shopify, WooCommerce, Bol.com, etc.).

3. Location and reach

A centrally located warehouse can shorten delivery times and reduce shipping costs.

4. Flexibility and service

How quickly can the partner scale during peak times? How accessible is their customer service?

5. Transparency and reporting

A good fulfilment company provides real-time insights into stock levels, order status, and shipping performance.

Trends in e-commerce logistics

• Same-day delivery: more and more consumers expect delivery within just a few hours.
• Sustainable logistics: CO₂-neutral shipping and reusable packaging are becoming increasingly important.
• Robotics & automation: think AutoStore, AGVs, and AI-driven picking systems.
• Cross-border e-commerce: international shipping networks are becoming more accessible to smaller webshops.
• Data & AI: demand forecasting and smart inventory management powered by algorithms.

Conclusion: Outsourcing logistics as a growth accelerator

For many webshops, outsourcing logistics is not just a cost, but a growth accelerator. It provides economies of scale, better customer experiences, and more time to focus on marketing and strategy.

Whether you are a starting entrepreneur growing out of your garage or an established webshop looking to expand internationally – a reliable fulfilment partner can make the difference between standing still and moving forward.

Frequently Asked Questions (FAQ)

1. From how many orders per month does outsourcing fulfilment pay off?

Usually from around 3,000 orders per month, depending on product type and margins.

2. Can I outsource only my shipping?

Yes, some companies only offer shipping platforms. Full fulfilment goes further and also takes care of storage and picking.

3. How quickly can I switch to a fulfilment partner?

Depending on the size, this can take 2–6 weeks (moving stock, testing integrations).

4. Is outsourcing logistics also interesting for small webshops?

Yes, but the costs can be relatively high. It often becomes more attractive as you grow. A first step to saving can be to look at parcel service solutions.