Looking for the perfect job to fit around your studies or kick-start your career? Are you passionate about helping others and providing exceptional service? At QLS, we have just the opportunity for you! As a Customer Service Representative, you’ll be at the forefront of our mission to deliver outstanding support to our customers. If you’re eager to learn, grow, and work in a place where every day brings something new, keep reading to see why QLS could be the perfect place to kick-start your career!
About us:
QLS has established itself as one of the leading logistics players in the Benelux e-commerce market, driven by a passion for technology, growth, and empowering our clients to succeed. With ambitious international expansion plans, rapid growth, and Private Equity backing, QLS is set to reshape the future of logistics. We specialize in taking the entire logistics process off the hands of e-commerce companies, allowing them to focus on scaling their business. Our services include parcel service, fulfillment, and cutting-edge software, my.QLS.
Our parcel service covers the Netherlands and Belgium, with a dedicated team of drivers collecting parcels from webshops daily. Due to leveraging state-of-the-art technology, QLS is at the forefront of automated e-fulfillment. We utilize one of the largest AutoStore systems in the country, which is a robot-driven storage and retrieval system that maximizes storage capacity and enhances order processing speed. This advanced technology is complemented by multiple packaging machines and hundreds of meters of conveyor belts, ensuring seamless and efficient automated handling. Our self-developed platform, my.QLS, integrates these capabilities, offering customers and employees real-time order insights for a more efficient and transparent operation.
At QLS, young, passionate, and ambitious talent fuels our innovative approach. We’re committed to putting our customers first, constantly pushing boundaries to shape the future of logistics and drive e-commerce success.
Key responsibilities:
• Providing exceptional customer support by addressing inquiries and resolving issues;
• Anticipating customer questions and concerns to proactively address issues before they arise, enhancing the overall customer experience;
• Collaborating with internal teams to ensure a seamless flow of information and efficient resolution of customer issues.
Qualifications:
• Proficient in Dutch, both spoken and written
• Strong communication and analytical skills with a knack for problem-solving and a solution-oriented mindset
• Customer-friendly attitude that shines through in every interaction
• Ability to work in an organized manner while multitasking
• Previous experience in customer service is a plus, but your enthusiasm and willingness to learn are what truly matter!
What we offer:
• Internship allowance or a competitive salary
• Opportunities for growth within a dynamic, fast-growing company
• A very challenging and versatile role within a fast-growing company where no day is the same
• An open corporate culture with passionate people
• Regular company outings and a cozy Friday afternoon drink every week
How to apply:
Ready to strengthen QLS team and make a difference in the logistics industry? Apply now! We look forward to hearing from you!
Apply immediately!
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